Last-minute gifts: Personalised photo gifts in time for Christmas

We want to get the orders as quickly as possible to all customers, in time for celebrating with their loved ones. As such, all customers who order products marked “🎄 Arrives by Christmas” get upgraded to our Express Delivery service. Merry Christmas!

Yes, our courier team can leave your order in a secure location if you are not home to receive it personally. If no one answers the door at the time of delivery, the courier may leave the package in a safe spot, such as your porch, with a neighbour, or another secure area on your property. Keep an eye on your tracking information and delivery notifications for updates on your order's status.

Please be aware that our orders do not arrive in discreet packaging; they proudly display the CEWE brand name. If you are ordering gifts for loved ones who live in the same household, keep this in mind to preserve the holiday surprise!

Delivery times may differ depending on the option you choose. Orders delivered to home are typically available sooner, Store orders are subject to courier schedules and opening times, which can vary based on location and external factors. We recommend reviewing the estimated delivery timings provided for your chosen service during the ordering process, especially as we get closer to the last order dates.

As you have received the email notification, this confirms that your order has arrived in store. Due to the busy period and the high volume of parcels, it is possible that our in-store colleagues are experiencing some difficulty in locating your order. In most cases, the courier takes a photograph upon delivery, which may assist store staff in identifying and finding your parcel. Please speak with the store team and reference this, as it may help them to locate your order promptly. If needed, we can provide a copy of the photo for you.

If the final date to place orders for guaranteed Christmas delivery has now passed, selected products may still be available to print in store before Christmas, subject to availability. I recommend checking on the In store printing services page for details of what is available in which stores.

Our automated system provides estimated delivery dates without taking into account our special holiday operations. Rest assured, during this festive period, our team is working around the clock, to ensure your order arrives before Christmas. Due to these efforts, our lead times are much quicker. If you placed your order before the Christmas cut-off date, you will receive it on or before Christmas Eve, regardless of the automated delivery dates.

While we strive to ensure timely delivery of your CEWE products, severe weather conditions can sometimes interfere with our delivery partners' schedules. Such delays are beyond our control. We kindly ask for your understanding and patience if bad weather affects your delivery. Rest assured, we and our delivery partners will do our best to get your order to you as quickly and safely as possible.

These dates vary because different products require unique processing and production times. For example, some items may need additional time for printing, assembly, or customisation. Additionally, the delivery schedules of our courier partners can differ depending on the size and nature of the product. We aim to ensure that each order is completed to the highest standard and delivered to you promptly, which is why last order dates may vary depending on the product.

If you are looking to receive your beautiful CEWE PHOTOBOOK sooner, consider adjusting certain customisable features that can extend production time. Options such as special highlights and premium photographic paper add to the lead time. Choosing standard options instead can help expedite the process, ensuring your photobook arrives in time for the festive season. We also offer an express delivery option on most products. This is found after you add to the shopping basket. Please note, the express delivery speeds up the delivery only and does not affect the time it takes to manufacture your personalised products. For more details, please refer to our Price and Delivery Time list.

Our helpful CEWE Customer Service are available between 8am and 10pm daily. On Christmas Eve, we will be closing at 1pm. We will be taking a festive break on Christmas Day, so our team can enjoy their celebrations with their family and friends. You can still place orders on our website during this time, but please note that service will resume on December 26th when our normal hours begin again.

If you place your order before or on our Christmas cut-off date, it will be delivered by Christmas Eve, ensuring your festive moments are captured in time. This includes deliveries on Christmas Eve itself, up until 7:00 PM.